Refund Policy

Because Concord Stem Cell Limited deals with specialized medical services and products related to stem cell therapy, the applicability of a standard "refund policy" is complex and requires careful consideration. Many services may not be eligible for refunds, while others might have specific conditions. Therefore, this policy outlines the general principles and procedures regarding potential refunds and should be considered in conjunction with any specific agreements or contracts you have with Concord Stem Cell Limited.

General Principles:

Case-by-Case Basis: Refunds, if applicable, are determined on a case-by-case basis after careful review of the specific circumstances. Factors considered include the nature of the service or product, the stage of the process, and the reasons for the request.

No Guarantee: Concord Stem Cell Limited does not guarantee refunds for all services or products. Due to the nature of stem cell therapies and related services, results cannot be guaranteed, and therefore, refunds based on unsatisfactory outcomes are generally not provided.

Contractual Agreements: Specific refund terms, if any, will be outlined in the individual contract or agreement you have with Concord Stem Cell Limited for the particular service or product. It is crucial to review these agreements carefully.

DGDA Compliance: All refund considerations will be handled in compliance with the regulations and guidelines of the Directorate General of Drug Administration (DGDA) of Bangladesh.

Situations Where Refunds May Be Considered (Subject to Contractual Agreements):

Unused Products: Refunds may be considered for unused and unopened products, subject to certain conditions and restocking fees (if applicable). The product must be returned in its original packaging and in a resalable condition.

Service Cancellation (Before Commencement): If a service is canceled by the patient/client before the commencement of the procedure or treatment, a partial refund may be considered, after deducting any administrative fees or expenses incurred by Concord Stem Cell Limited. The specific terms will be defined in the service agreement.

Errors on the Part of Concord Stem Cell Limited: If a refund is due to an error directly attributable to Concord Stem Cell Limited (e.g., incorrect product or service provided), a full or partial refund may be offered.

Situations Where Refunds Are Generally Not Provided:

Completed Treatments/Procedures: Refunds are generally not provided for completed stem cell therapies, procedures, or treatments, regardless of the outcome.

Unsatisfactory Results: As mentioned earlier, results from stem cell therapies can vary, and Concord Stem Cell Limited does not guarantee specific outcomes. Therefore, refunds based on unsatisfactory results are generally not offered.

Change of Mind: Refunds are typically not provided for a change of mind after a service has commenced or a product has been used.

Refund Procedure:

Written Request: All refund requests must be submitted in writing to Concord Stem Cell Limited at [email address removed] or [physical address if available]. The request must clearly state the reasons for the refund and include any supporting documentation.

Review and Evaluation: Concord Stem Cell Limited will review the refund request and evaluate it based on the specific circumstances, the terms of the contract, and this refund policy.

Decision: Concord Stem Cell Limited will notify you of the decision regarding your refund request in writing.

Refund Processing: If a refund is approved, it will be processed within a reasonable timeframe, typically [Number] business days, using the original payment method.

For any questions regarding this Refund Policy, please contact us at:

Concord Stem Cell Limited

3 Sima Blossom, 7th Floor, Dhanmondi 27, Dhaka 1209

Email: infoATconcordstemcellDOTcom